Frequently Asked Questions

How do I get started?

You can enroll online by clicking "Get Started" and following the simple instructions. Or, please call 321-972-9838 Monday-Friday 9am-5pm EDT. Email 24 hours a day



Why does my business need to accept online payments?

Because your customers are demanding the convenience of paying bills online, and if you don't provide the service your competitors will. EZrentPay makes it easy to accept online payment, and at the same time we reduce your payment processing costs.


Many other industries have already adopted the practice of accepting credit card and online payments because it has been proven that these practices improve cash flow, reduce collection costs, enhance your business image, increase revenue and provide their clients with the convenience and flexibility they want.



Do I need any hardware, software, or IT support?

No, there is no additional hardware, software or IT support required.



Do I need training?

EZrentPay is extremely easy-to-use. The system has been designed to be intuitive and when you enable the “how-to” feature, it provides step-by-step instructions that while you are using the system.



Can I use my own bank or do I need to switch anything?

No need to change anything. Our service can interface directly with your existing bank accounts.



How will I receive my funds?

For electronic check or direct-debit transactions the money is transferred directly from their bank account to yours. For credit card transactions, funds from Sage are transferred to your account within 24 to 48 hours.



What payment types will I be able to accept?

EZrentPay allows you to accept E-Check (ACH), Visa, MasterCard, Discover, American Express, and debit cards.



How do I know when my customer has paid or when a transaction has cleared?

EZrentPay provides you with an easy to read summary of all transactions processed, their status and confirmation of the payment being processed. Additionally, you can view a payment history for each of your tenants within EZrentPay.



What are the costs?

There is a monthly cost of $9.95 per account and not only are we able to offer some of the lowest credit card rates available, but EZrentPay will work with you to make sure you are paying the lowest possible amount for each transaction.


Any and all processing fees may be paid by the tenant, owner or property management company. If you’re looking to maximize the use of electronic payments, then we recommend that the owner incur the processing fees. This has been the proven method to increase tenant utilization of the service, resulting in significant savings compared to traditional processing of paper checks. You may also choose to pass the processing fees along to the tenants in the form of a convenience fee and utilize this service at zero cost to the owner or property management company.



Is customer support available?

Yes. EZRentPay customer support is available from 9am to 5pm EST at 321-972-9838 and Sage customer support is available 24/7 at 866.996.7243



How will our tenants find out about this service?

EZrentPay helps market the online payment service to your tenants. We support the drive for tenants to adopt the use of this service by providing information directly to your tenants and materials for you to use to market the service to your tenants.



Does this service integrate with accounting software?

Yes. The data generated through the use of this service can be easily integrated with most popular accounting software platforms.



Can I save money by using EZrentPay?

Absolutely! Customers achieve considerable cost savings after switching to EZrentPay. These customers are able to save money by greatly reducing the time and money spent collecting, processing, posting and depositing payments. And, EZrentPay offers some of the lowest credit card rates available, and we work with you to optimize your merchant account to ensure that you get the best rates on all transactions.



Will EZrentPay improve my business?

Yes! Having this service will be a marketable advantage over other competing properties and will help your business secure new tenants and retain existing tenants.



How long will it take to process my application?

EZrentPay begins processing your application the moment it is received. You should receive a call from your service representative within 24 hours, and in most cases you can be processing payments about two to three business days.



How long does it take to get a merchant account?

After receiving all of the needed information to approve your merchant account, the process to get merchant account created takes about 48 hours.



What is Electronic Check Processing?

Electronic check processing means that you can convert a paper check received from a customer into an electronic transfer that takes funds from your customer's account and places them into your account. This transfer takes place via the Federal Reserve Bank's Automated Clearing House (ACH) system. It's a faster, less-expensive way to get your money.



What is Direct-Debit?

Direct debit uses the same ACH system that electronic checks do, but it eliminates the need for writing checks altogether. With direct-debit your customer gives you permission to take funds directly out of his checking account and transfer them to yours. Direct-debit is typically used for auto-recurring billing. But, it can also be used with an Online Payment Gateway to enable your customers to pay their bills directly from a checking account instead of with a credit card.



What is Auto-Recurring Billing?

Auto-recurring billing is a process by which your initiate payments from your tenants on a regular schedule. This process not only significantly reduces the time and money you spend on billing and collections, it also provides a very convenient way for your customers to pay you on time, every time. The process is easy, and all you need to get started is an EZrentPay account. The entire process is customizable.



How will by business benefit from auto-recurring billing?

With auto recurring billing you get your money on-time, every time. The resulting normalization of cash flow can have a significant positive impact on the way you manage your business. You also eliminate the time and money associated with printing and mailing paper invoices. In fact, the entire accounts receivable process can be fully automated--you set it, forget it, and collect your money.



How will auto-recurring billing benefit my customers?

Auto-recurring billing makes doing business with you simple. Customers love auto-recurring billing because it enables them to pay bills automatically without the hassle of receiving invoices, mailing checks, or finding the time to deliver payments. It is particularly attractive for regular charges of the same amount, such as rental fees. Auto-recurring billing also provides significant flexibility for your customers, they can pay you via credit card, or via direct-debit from a checking account. They can even choose the day of the month they would like to pay. And, they are certain that they won't miss a payment, even if they are ill or out of town. It's a win-win!



What is a payment gateway?

A payment gateway authorizes transactions, securely encrypts them, and submits them for processing. In the case of a direct-debit or electronic check transaction, a funds request is sent to the payers bank and if sufficient funds are available, the funds are deposited into the payee's bank account. For credit card transactions, an authorization request is sent to the card-issuing bank. The transaction is then submitted to the credit card processor who deposits the funds into the merchant's checking account.



What is a virtual terminal?

A virtual terminal is a secure web-based interface that allows a merchant to process credit/debit card, ACH and check payments from any computer that has an Internet connection.



How secure is the EZrentPay system?

EZrentPay takes security very seriously. All payments are processed by one of the largest credit card processing companies in the industry, Sage. Their platform uses the most powerful security and encryption tools that exist in the marketplace.


How It Works






Contact Us

200 E. New England Ave

Suite 110

Winter Park, FL 32789